Privacy & Cookie Policies
Terms and Conditions of Website Usage
The term “Diaclone” or “us” or “we” refers to the owner of the website whose registered office is 6 rue Dr Jean-François-Xavier Girod, BP 1985, F-25020 Besancon Cedex, France.
The term “you” or “your” refers to the user or viewer of our website.
• The content of the pages of this website is for your general information and use only. It is subject to change without notice.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
• Unauthorised use of this website may give to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
• You may not create a link to this website from another website or document without Diaclone SAS’s prior written consent.
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of France
Diaclone is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Only necessary data will be collected and processed.
Diaclone may change this policy from time to time in line with legislation or industry developments. You should check this page from time to time to ensure that you are happy with any changes. The most recent revision date can be found at the beginning of these Terms.
1. Relevant legislation
This website aims to comply with the following national and international legislation with regards to data protection and user privacy:
• EU Data Protection Directive 1995 (DPD)
• EU General Data Protection Regulation 2018 (GDPR)
2. What personal information does Diaclone collect and why ?
In general, we will use your personal information only for the purposes described in this privacy notice or for purposes that we explain to you at the time we collect your personal information. We may also process your personal information for additional purposes that are compatible with that original purpose if, and where, this is permitted by applicable data protection laws.
2.1 Information that you provide to us
You may provide us with your personal information in several ways: by creating an account with us, contacting our customer service teams, providing feedback on the quality of Diaclone’s products or services, or when accessing information on our website. You could provide this information in writing via email, social media or by post; manually on forms at events, meetings or conferences; using our website; or orally, either face-to-face or over the telephone.
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
• Internal record keeping.
• We may use the information to improve our products and services.
• Perform any contract with you (for example take payment and deliver the products you have ordered)
• Assist you with any inquiries that you make
• Provide you with information about goods and services we offer that are similar to those that you have purchased, inquired about, or shown an interest in
• Provide you with information about goods and services we believe would be of interest to you
• Conduct market research, statistical analysis, and track our performance to help us improve our service offerings
• Notify you about changes to our service
• We may use the information to customise the website according to your interests.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
2.2 Information from third party sources
From time to time, we may receive personal information about you from third parties (for example from conferences, tradeshows or life science networking organizations), but only where we have checked that these third parties either have your consent or are otherwise legally permitted or required to disclose your personal information to us.
We may also collect information about you from publicly available sources, including from scientific publications, university websites and publicly available information on social media.
The types of personal information we may collect in this way include your name, your job title, the institution or company you represent, your email addresses, telephone number and your research interests. We may also collect your language preference.
We will combine this information with the information you give to us and information we automatically collect about you to maintain and improve the accuracy of the records we hold about you. We will also use the combined information about you to form a view on what products we think you, or others similar to you, may want or need to target our marketing closer to your interests.
2.3 Information that we collect automatically
You may receive marketing communications from us if you have requested information or purchased products from us, provided us with your details when you contacted our customer service teams, entered a competition, registered for a promotion, or accessed information from our website and, in each case, you have not opted out of receiving marketing communications.
We only want to provide you with marketing communications if you want to hear from us. If you don’t want to receive such communications, you can
• Click on the “unsubscribe” link at the bottom of every marketing e-mail we send you
• Contact us using the contact details provided under the How to contact us heading below.
Once you do this, we will update your profile to ensure that you don’t receive any further marketing messages.
3. Legal basis for processing personal information
If you are in the EEA, our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally only process personal information from you:
• For the performance of our contract with you (for example: to process and deliver your order)
• Where the processing is in our legitimate interests and not overridden by your data protection interests or fundamental rights and freedoms (for example to: keep our records updated; study how customers use our products/services, grow our business and inform our marketing strategy; send business to business marketing emails; provide administration, IT services and network security; prevent fraud)
• Where we have your consent (although generally, we do not rely on consent as a legal basis for processing your personal data)
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
4. Controlling information about you
We do not, and will not, sell your personal data to a third party.
We will share your data with certain recipients as an essential part of being able to provide you with products and services and to enable us to run our business effectively. Such recipients include:
• Trusted third party services providers and partners, for example: those who help us run our business (for example, companies that provide support for our website and internal IT systems) or those who help us get our products to you (for example, a courier company that delivers the products you have ordered or a distributor who operates in a country we do not sell to directly). We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
• Our group companies, as sometimes our affiliates are responsible for different activities that are relevant to our relationship with you.
• Any competent law enforcement body, regulatory, government agency, court or other third party where we believe disclosure is necessary (i) as a matter of applicable law or regulation, (ii) to exercise, establish or defend our legal rights, or (iii) to protect your vital interests or those of any other person
• A potential buyer (and its agents and advisers) in connection with any proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this privacy notice; and
• Any other person where you have given your consent to the disclosure.
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information that we collect and process.
All web pages transmitting personal or financial information are encrypted from your PC to our servers using the standard known as HTTPS (Hypertext Transfer Protocol Secure). We also have encrypted connections to our administration interface as well as between internal services within the company.
Only employees who will perform a specific job (eg billing or customer service) will have access to personally identifiable information. The computers/servers used to store personally identifiable information are stored in a secure environment.
It is your responsibility to safeguard any passwords, ID numbers, or other special access features associated with your use of the Site.
Depending upon the legal basis of processing your information your email address may be forwarded to Mailjet who provide us with email marketing services. We consider Mailjet to be a third party data processor. Your email address will remain within Mailjets database for as long as we continue to use Mailjet’s services for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list.
Should you choose to contact us using the contact form on our Contact Pages, or an email link, none of the data that you supply will be stored by this website or passed to / be processed by any of the third party data processors mentioned. Instead the data will be collated into an email and sent to us.
6. Our third party data processors
We use a number of third parties to process personal data on our behalf.
7. Retention of Information
We will retain your personal information as long as it is required for the purposes for which it is used, unless a longer retention period is required or permitted by law (such as tax, accounting or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
8. Your Privacy Rights
Upon request we will provide you with information about whether we hold any of your personal information. To make a request to have personal information maintained by us returned to you or removed please contact us using the contact details provided under the How to contact us heading below.
You have the right to opt-out of marketing communications we send you at any time. See our section on Marketing, above.
Please note we may need to request specific information from you to help us confirm your identity and ensure your right to exercise your data protection rights. This is a security measure to ensure that your personal data is not disclosed to any person who does not have a right to receive it.
We will report any unlawful data breach of this website’s database or the database(s) of any of our third party data processors to any and all relevant persons and authorities within 72 hours of the breach if it is apparent that personal data stored in an identifiable manner has been stolen.
9. How to contact us
A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
By using our website, you agree that we can place the following types of cookies on your computer - strictly necessary cookies (essential to the operation of the website), performance cookies which collect anonymous information about the usage of our website and functionality cookies which allow the website to remember choices you make.
Like many websites, this site uses Google Analytics (GA) to track user interaction. We use this data to determine the number of people using our site, to better understand how they find and use our web pages and to see their journey through the website. Although GA records data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA also records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor.
Should you wish to restrict or block cookies which are set by our website you can do this through your browser settings. The 'help' function within your browser or the manual that comes with your device should tell you how. You may also wish to visit www.aboutcookies.org which contains comprehensive information on how you can do this on a wide variety of browsers. Please be aware that restricting cookies may impact on the functionality of our website.
Our company logo is a registered trademark in France, National number: 13/3978004.